Terms and Conditions of Sale (T&Cs)
Preamble
These Terms and Conditions of Sale (T&Cs) govern the sale of vaping products on the website fr.smarter-pod.com . By placing an order on this site, you agree to these T&Cs without reservation.
1. Products
Our site offers vaping products, some of which contain e-liquid, including nicotine-containing e-liquids. The purchase of nicotine-containing products is strictly reserved for adults, in accordance with the laws of the country where you reside. It is prohibited for minors to purchase nicotine-containing products on our site.
2. Order and Payment
- Accepted payment methods: We accept payments via credit cards (Visa, MasterCard, American Express, etc.). We use the Sogecommerce payment solution, a tool provided by Société Générale.
- Additional fees: No additional fees are charged based on the origin of the purchase. However, we reserve the right not to sell in certain countries based on local legislation.
3. Delivery
- Delivery methods:
- In France: Delivery is provided by Chronopost or UPS, depending on the user’s choice.
- International delivery: Available exclusively via UPS.
- Delivery times: Orders are processed the same day if placed before 11:00 AM (Paris time). Delivery times vary depending on the destination and chosen delivery method.
- Delivery fees:
- France: Free delivery for orders over €30. Otherwise, delivery costs €4.90.
- European Union and DOM-TOM: Free delivery for orders over €70. Otherwise, delivery costs €15.90.
- Asia: Delivery fee of €65, free delivery for orders over €195.
- Africa: Delivery fee of €90, free delivery for orders over €270.
- Oceania: Delivery fee of €90, free delivery for orders over €270.
- North America: Delivery fee of €50, free delivery for orders over €150.
- South America: Delivery fee of €90, free delivery for orders over €270.
- Rest of the World: Delivery fee of €100, free delivery for orders over €300.
- Geographical restrictions: We reserve the right not to ship to certain countries in accordance with local laws.
4. Right of Withdrawal and Warranties
- Products without e-liquid: These products are guaranteed for 2 months.
- Products containing e-liquid: E-liquid products are consumables and are not covered by a warranty. However, we strive to address issues on a case-by-case basis. If you encounter any problems, please contact us via the contact form.
5. Liability
We take all necessary measures to ensure the products sold on our site comply with safety and quality standards. However, we cannot be held responsible for the improper use of the products. It is the responsibility of the customer to ensure that they follow the product usage instructions, especially regarding nicotine consumption.
6. Changes to the T&Cs
We reserve the right to modify these terms at any time. Any changes will be posted on this page and will take effect immediately upon publication. We recommend that you check this page regularly.
7. Applicable Law and Dispute Resolution
These T&Cs are governed by French law. In the event of a dispute, you can contact our customer service via the contact form or submit the matter to the competent courts.